Keeping a mobility platform's map honest at scale
Built operational analytics and data products that improve routing quality, map accuracy, and decision-making across a live mobility platform.
- Role
- Maps Operations & Data Analyst
- Period
- November 2024 to Present
- Location
- Indonesia, GoTo Group
01Situation
Map operations depended on fragmented signals from crowdsourced feedback, external traffic feeds, map edits, and daily operational tickets, making issue prioritization difficult.
02Approach
Developed analytics across routing feedback channels by building reporting pipelines, investigating production issues, supporting routing feedback unification, and collaborating with data scientist and engineering on platform improvements.
03Finding
Operational intelligence improves when fragmented signals are connected into a single view, making prioritization more reliable than optimizing individual data sources in isolation.
04Outcome
Delivered production analytics used in daily map operations, contributed to routing data improvements, supported large-scale feedback unification initiatives, and graduated as a Top Learner in GoTo's Data Academy.